Backorders, special orders and cancellations

Backorders

• If part of your order is out of stock, items worth more than $5 per line are automatically placed on back order, unless you tell us "no backorders".
• The rest of the order is normally sent freight free when it arrives. Freight is charged if the whole order was on back order, or if the freight on the back-ordered part is substantial.
• Back orders can sometimes take a long time. We usually honour the original price. If the supplier's price has risen substantially, we may ask you to pay the difference, and you can choose to cancel for a refund instead.
• For back order updates, call (03) 9321 8353 or email sales@radioparts.com.au with your order number.

Special orders and buy-ins

• We can order in items we do not normally stock. The minimum is $50 per line.
• Prices depend on the supplier's price at the time of ordering. Delivery can take longer if the supplier has a minimum order.
• Once you accept the quote, special orders cannot be cancelled or returned unless our supplier agrees.
• Use the Special Buy-In Order Form on our website, or email sales@radioparts.com.au.

Cancelling an order

Orders cannot be cancelled unless we agree beforehand, and the cancellation may need to cover any costs to us. Contact us as soon as possible on (03) 9321 8300.