My order arrived damaged, incomplete or with the wrong item

Please check your goods as soon as they arrive.

• Damaged in transit: contact us as soon as possible and keep all packaging. We will arrange the return and either replace the item or refund you.
• Missing items: check your invoice first, because items that were out of stock may be on back order and will be sent separately. If something is missing that should have been sent, email sales@radioparts.com.au with your order or invoice number and the item codes.
• Wrong item sent: request an RA number using our RA Request form and tell us which item you received and which one you ordered.

Replacements and refunds for goods damaged on delivery or faulty from new need proof of purchase, and the item must be returned with all original packaging, accessories and manuals. Where the goods are faulty or not what was ordered, we pay the freight to return them to us.