Returns, refunds and faulty goods

To return something, first request a Return Authority (RA) number using our online RA Request form. Include as much detail as you can, such as your invoice number, product code, quantity and the reason. We will reply by email with your RA number. For urgent matters, call (03) 9321 8300.

Print the RA number clearly on the outside of the carton and send it to Radio Parts Customer Service, 562 Spencer St, West Melbourne VIC 3003. You can also bring it to our store.

Change of mind or ordered the wrong item

• Refunds are not normally given for change of mind or because you found the item cheaper elsewhere.
• If an item was ordered incorrectly, we may give a credit at our discretion, less a restocking fee.
• Returns for credit must be made within 30 days of the invoice date. Items must be brand new, unused and in resaleable condition, with all original packaging.
• Every return is assessed when it arrives. If it is not in resaleable condition, a restocking fee may apply or the return may be declined.
• After 30 days, returns may only be accepted as credit towards other goods, and are subject to approval.

Faulty goods and warranty

• Products are covered by the warranty of the manufacturer or importer, as well as the guarantees under the Australian Consumer Law. See consumerlaw.gov.au.
• Return faulty items with proof of purchase. They must not have been modified, mistreated or serviced elsewhere.
• Some items have to be assessed by the supplier, which can take extra time.
• Fees for assessment, labour or freight may apply if the damage is from misuse or accident.
• Back up and remove any data on devices that store files, such as recorders, as repair or replacement can erase it.

How long refunds take

Refunds go back to your original payment method and usually take 4 to 5 business days to appear. Account credits can take up to a week.

Full details are in our Terms and Conditions.