FSEYE app and remote viewing issues

Doss Security NVRs and Hybrid DVRs use FSEYE for remote viewing.

You may download FSEYE from the following marketplaces:

FSEYE for Android

FSEYE for iOS

If you have any issues setting up FSEYE, check out our tips and tricks below.

The short version of our recommendations are:

1. Is everything plugged in and switched on? Do you have either WiFi or 3G/4G available on your phone?
2. Are there activity lights on the Ethernet port on the recorder?
3. Use the IP search tool or direct IP login to check if your NVR is on the network.
4. Log into your modem/router’s webpage and check the DHCP table (if using this), connected devices list, and UPnP settings (often under Advanced).
5. Make sure the UPnP setting is switched on in the NVR's Network Settings page.
6. Have you downloaded the latest version of the FSEYE app, and are you on the latest update for your phone/tablet, etc?
7. Make sure you've registered an account with FSEYE, and that you've scanned the right FSEYE code in the recorder’s menus.
8. One last time: is everything switched on and connected?

 The long version of these:

1. Is everything plugged in and switched on? Do you have either WiFi or 3G/4G available on your phone?
   Is everything switched on? Seriously, is everything plugged in and turned on? It can be quite surprising to find that a majority of the issues can be traced back to a simple mistake of not having a device plugged in! Also, make sure you’ve actually got some data available, either via WiFi or 3G/4G. If you have run out of data on your mobile phone plan, then, of course, your app won't be showing any video. If you can log in to another app with internet access (eg. Facebook) and everything seems to load fine, then you know you have internet access.

2. Are there activity lights on the Ethernet port on the recorder?
   Is the recorder actually plugged into the network? Check the activity lights on the network port (WAN) on the back of your NVR, and NOT the ones on the PoE ports (if using an NVR). There should be two – one solid (green) and one flashing (amber). If these aren’t flashing on the cable between the recorder and the modem/router/switch, then you’ve got a cabling/port issue.

3. Use the IP search tool or direct IP login to check if your NVR is on the network.
   Is it actually “on” the network? If you’ve chosen DHCP, does the recorder appear in the DHCP connected devices through the modem/router’s login page? If you’ve manually assigned an IP address, can you use a webpage on a computer to log into the recorder via that IP address? If you run the IP search tool (on the disc that comes with the recorder, or downloadable on our website), can you see the recorder on your computer? If any of those things don’t work, chances are that it’s not set up for the network correctly and you need to check those settings carefully.

4. Log into your modem/router’s webpage and check the DHCP table (if using this), connected devices list, and UPnP settings (often under Advanced).
   See 3 (above) and 5 (below) for more info.

5. Make sure the UPnP setting is switched on in the NVR's Network Settings page.
   The other thing is that our recorders are set up to use UPnP to allow remote viewing, and that has to be supported by the modem/router. Log into the router to make sure it’s turned on, and most routers will show if there are any active devices on the network using UPnP and whether it’s working or not. If that all looks good, and you’ve still got no remote access, then turn OFF UPnP in both the recorder and the modem, then power cycle each device, and turn it ON again in both. It’s not a perfect protocol and can get stuck if you’ve changed IP addresses or DHCP status after it has already connected UPnP.

6. Have you downloaded the latest version of the FSEYE app, and are you on the latest update for your phone/tablet, etc?
   Generally good advice: make sure your devices and apps are up to date. If you’re using old hardware, software, firmware and apps, a lot of things can stop working.

7. Make sure you've registered an account with FSEYE, and that you've scanned the right FSEYE code in the NVR's menus.
   The FSEYE app has been updated, and the issue below should be fixed, but it’s worth knowing about. However, for a little while, the old version wouldn’t allow you to register a device on the “local login” option. You had to register an account (through the “Register” button on the first page of the app), and then you could add it. During the registration, when it asks for a username and password, that’s NOT the username and password for your DVR/NVR. It’s a unique username and password that you’re creating with FSEYE. Don’t use “admin”, “bob” or something simple, use “monaro1969#01” or something special to you! The password can be anything you choose, but do yourself a favour and don’t use “123456”, “password” or “dvr”! The email address they ask for is where they’ll send the confirmation email of the registration, so make sure it’s correct, and check your emails. One last point - if you're manually entering the Device ID (rather than using the QR code), be very careful about your phone's text autocorrect feature!

8. One last time: is everything switched on and connected?
   We are not kidding, is everything ACTUALLY plugged in and switched on?